Euroguitar : return policy
Are my products guaranteed?
The manufacturer's guarantee on the products bought at Euroguitar is at least
1 year and can last up to 5 years for some products. Euroguitar is entirely at your
disposal to confirm the exact duration of the guarantee for a particular product.
This guarantee is chosen by the manufacturer. Euroguitar only sells products which are guaranteed in France and which are respectful of legislations.
Are there extra guarantees ?
Euroguitar offers a "satisfaction or your money back" guarantee which lasts for 30 days after you order. Euroguitar is committed to taking back
or exchanging a product bought at Euroguitar within 30 days from the invoice date, and provided that the product is taken back in a perfect state, brand new, in
its original package !
What can I do if i am not satisfied with the product or if the product
is defective ?
Contact us by email or by phone. A hotliner will explain what to do; it is
easy and quick. We will try to offer the best service.
Am I obliged to pay the return to sender shipping charges?
You will pay the return to
sender charges if the problem is not a product defect.If the product shows a
defect, Euroguitar will reimburse you for the return charges, you just have ask for